Reservation / Reservation Confirmation

How can I make a reservation?

Is Online Pre-reservation available only to official NEX2Y 2nd Gen members?

Is the reservation only available under the account holder’s own ID?

How do those under the age of 14 make a FANS reservation?

Is there a reservation fee?

Is there a limit on the number of reservations per person?

What happens if I arrive later than the reserved time?

Waiting/Entry

Is pre-waiting required even if I have a reservation?

Can I bring food or beverages?

Can I enter with my pet?

Can I take photos or record videos inside?

Do you have facilities for individuals with disabilities?

Is it possible to be accompanied by a guardian when using a wheelchair?

Purchase

Can I pay with cash/card when purchasing MERCH?

Is there a limit on the quantity of MERCH that can be purchased per person?

How can I inquire about MERCH products purchased on-site?

Are shopping bags provided for purchased MERCH?

Can I earn H.Point rewards and register for parking when making an on-site purchase?

FAQ