Reservation and Identification

How can I make a reservation?

Is the reservation only available for official NEX2Y 2nd membership holders?

Is the reservation only available under the account holder’s own ID?

What should I do if I am under 14 years old and cannot use NAVER Reservation?

Is there a reservation fee?

Is there a limit on the number of reservations per person?

What happens if I arrive later than the reserved time?

Waiting/Entry

Is pre-waiting required even if I have a reservation?

Can I bring food or beverages?

Can I enter with my pet?

Can I take photos or record videos inside?

Do you have facilities for individuals with disabilities?

Is it possible to be accompanied by a guardian when using a wheelchair?

Purchase

Can I pay with cash/card when purchasing MERCH?

Is there a limit on the quantity of MERCH that can be purchased per person?

How can I inquire about MERCH products purchased on-site?

Are shopping bags provided for purchased MERCH?

Visiting

Is free parking available?

FAQ